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Home Chef Help Center

Please type your question in the search box, or browse our FAQs.

Sometimes when I open the meat packaging, it smells a little funky. What’s up with that?

We are committed to supplying you with the highest quality ingredients available and transporting these ingredients from our facility to your kitchen as safely as possible. Our meats and seafood are vacuum sealed, greatly reducing the chance of bacteria growth. Due to this process, the concentration of carbon dioxide and nitrogen left in the packaging can cause a sulfur smell when opened. This is normal and can be easily remedied by opening up the package and allowing it to sit for a couple of minutes.

That being said, should you receive any product that is of questionable quality, or has a sour smell and/or slimy yet sticky feel to it, do not use the product and please contact our amazing customer support team.

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