Understanding how discounts and promotions are applied to your weekly order can sometimes be confusing, especially if you have a multi-box deal. Here is a guide on how to read your order summary and find the specific terms of your offer.
Reading Your Order Summary
When you view your order summary or receipt on the website, all discounts will be grouped and displayed as a single deduction from your subtotal.
- Discount Line Item: You will see a line item labeled something similar to "Credits and Discounts" followed by a negative dollar amount.
- Combined Promotions: This single number may represent a combination of different promotions:
- New Customer Offer: The dollar amount being deducted for that specific week's box (e.g., $25 off).
- Ongoing Discount: A percentage off (like a teacher or military discount) or a small meal credit.
- Gift Card/Account Credit: Any pre-purchased or gift credit will be automatically applied and grouped here.
Your Final Charge: The Total amount charged to your card is the Subtotal (meals + add-ons + shipping) minus the combined Discount/Credit amount.
Understanding Your Promotional Terms & Conditions (T&C)
The most important factor in how a discount is applied is the original Terms & Conditions of the promotion you signed up for.
Key T&C Factors to Check
- Discount Spread/Max Discount: Most multi-box offers (e.g., "$80 off your first 4 boxes") are applied as a fixed dollar amount or percentage maximum on each box, not the entire amount all at once. For example, an offer may state a Maximum Discount of $20 per box. If your discount for the week is less than $20, it means the discount only covered the cost of your meals and did not carry over.
- Expiration: Offers have a finite life. For instance, a deal might require you to use all box discounts within the first 10 weeks of your subscription. Any unused credit after that period will expire.
- Meal Minimums: Some promotions require you to order a minimum number of meals or servings per week to receive the maximum discount.
How to Find Your Promotional T&C
To find the specific details of your current or past promotions:
| How to Find Terms & Conditions |
|---|
| 1. Check Your Original Sign-Up Email: The initial welcome email or promotion confirmation email usually contains a link to the specific terms of your offer. |
| 2. Customer Support: If you cannot locate the email, contact our Customer Support team. We can look up the exact terms of the promotion applied to your account. |
| 3. General Terms: For legal and overarching terms of service that govern all promotions, refer to the Terms & Conditions link found at the bottom of the Home Chef and Tempo websites. |