Home Chef Data Security Incident
- What happened?
- What customer data was compromised?
- Was my credit card information compromised?
- What is Home Chef doing to address the data breach? How will you ensure this does not happen again?
- Should I reset my password?
- How do I reset my password?
Coronavirus (COVID-19) Information
About Home Chef
Placing + Editing Orders
- Why are some delivery days not available to me?
- How are meal recommendations made?
- How do I search and filter meals?
- Why do my menu options look different?
- Is there a Home Chef Student Discount?
- Does Home Chef accept SNAP benefits? (EBT/Foodstamps/Snap Cards)
Recipes + Ingredients
- How can I track macros on a Home Chef meal plan?
- What is the Shopping List feature?
- What are Oven Ready Meals?
- What is Customize It?
- How can I share feedback on the meals I've prepared?
- Do you cater to specific diet plans?
Shipping + Delivery
- How can I locate the tracking number for my shipment?
- How do you keep food fresh in transit?
- What happens if I am not home?
- How do I update my delivery address?
- Does Home Chef deliver to my area?
- How do I dispose of the box & packaging materials?
Managing My Account
- How do I change my meal plan?
- What meal plans do you offer?
- How do I change my password?
- Can I control which weeks I receive meals?
- How do I cancel my subscription?
- How do I change my subscription frequency?
Gifts, Vouchers + Credits
- What is ID.ME? How does it work?
- How can I apply the ID.ME discount if I already have an account?
- How do I apply to the First Responder, Doctor, Nurse, Hospital Employee, Teacher, or Military Discount when signing up?
- How do I apply a Groupon to my account?
- How do I add a gift card to my account?
- I have credit on my account. How do I apply it to my order?
If you haven’t found your answer, you can reach us here.