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Home Chef Help Center

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What should I do when my box arrives?

Upon receiving your Home Chef box, you should always promptly inspect your delivery to confirm that the ingredients arrived in a cool, refrigerated condition, and the shipping container and its contents are not visibly damaged.

To maintain the quality and safety of the products, we recommend that upon receipt of your Home Chef box you immediately refrigerate all perishable products and follow all U.S. Department of Agriculture (“USDA”) guidelines on food safety for refrigerated/frozen storage and safe food handling. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness.

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