Seeing two charges for the same week could mean you have two separate, active subscriptions under different email addresses. This usually happens when a second account is created without canceling or pausing the original one.
Quick Fix: Identify and Stop the Extra Subscription
Follow these steps to confirm the issue and prevent future charges:
1. Check Your Emails
Search your inboxes, including spam/junk folders, for all possible email addresses you might have used. Look for Order Confirmation or Shipping Notification emails. If you find two different email addresses receiving these notices for the same delivery week, you have two accounts.
2. Pause or Cancel the Extra Account
Once you know which account is the duplicate, immediately use the table below to pause or cancel it before the weekly cutoff time.
| Service | How to Pause/Cancel Future Orders | Weekly Cutoff Deadline |
|---|---|---|
| Home Chef | Log in > Account Settings/Info > Pause My Account | Friday at 12 PM CST |
| Tempo | Log in > Account Settings/Info > Pause My Account | Wednesday at 12 PM CST |
Finalized Orders and Refund Policy
We cannot cancel or issue refunds for any order that has already been finalized, processed, or shipped.
- Finalized Status: Once the cutoff deadline passes, the order is finalized. Ingredients have been sourced and prepared, and the shipment process is underway.
- No Refunds: Due to the perishable nature of the food items, we are unable to accept returns or offer refunds for deliveries that have already been processed.
By pausing the duplicate account before the next deadline, you will successfully stop all future charges. If you need assistance locating your accounts, please contact Customer Support immediately with the two charge amounts and dates.